If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us through this system and by telephone as soon as possible.


In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.

Emergency line Monday - Friday 8.45am - 6pm is 01202 082023


At any other times you must call our dedicated out of hours emergency line on 07580 760495.